Cancellation policy
Return & Refund Policy
At I-tal Meal Prep, we are committed to providing fresh, high-quality, plant-based meals prepared with care. Because our products are perishable, special guidelines apply to returns and refunds.
❖ Returns
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Due to the perishable nature of our meals, we do not accept physical returns of food products once they have been delivered or picked up.
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If you receive the wrong order, missing items, or a damaged product, please contact us immediately at mealprepital@gmail.com or call (504) 408-9533 within 24 hours of delivery/pickup so we can make it right.
❖ Refunds
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Refunds may be issued in the following cases:
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Incorrect items delivered.
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Items missing from your order.
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Meals that arrive damaged, spoiled, or unsafe to eat.
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To process a refund request, please provide:
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Order number.
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Description of the issue.
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Photos of the product (if applicable).
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Once approved, refunds will be processed to your original payment method within 5–7 business days.
❖ Cancellations
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Orders can be cancelled for a full refund if requested at least 24 hours before scheduled pickup or delivery.
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Same-day cancellations are non-refundable, as meals are prepared fresh to order.
❖ Exchanges / Store Credit
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In cases where a refund cannot be processed, we may issue store credit or a replacement meal for your next order.
❖ Contact Us
If you have any questions about our Return & Refund Policy, please reach out:
📧 mealprepital@gmail.com
📍 810 N. Claiborne, New Orleans, LA 70116
📞 (504) 408-9533