FAQ

How does the subscription work?
Choose from three weekly meal packages: Starter (10 meals), Balanced (15 meals), or Full (20 meals). Subscriptions renew automatically every week or every 2 weeks, depending on your selected frequency. You’ll be charged on your renewal date, and your meals will be ready for pickup the following Monday.

Can I change my meal plan after subscribing?
Yes! You can upgrade, downgrade, or skip a week anytime from your customer account. Changes must be made at least 3–5 days before your next renewal to take effect for the upcoming pickup.

What if I miss my pickup time?
Please contact us as soon as possible if you miss your scheduled pickup. We’ll do our best to accommodate you with a replacement or reschedule for the following week.

How do I heat up my meals?
Meals come in microwave-safe containers. Remove the lid and heat for 1–2 minutes, or until warm. You can also plate and reheat in the oven for a crisp finish.

Do you accommodate dietary preferences or allergies?
Yes! Some meals can be modified to meet your needs. Please include specific allergies or preferences in your checkout notes, or contact us directly before your next order.

When and where do I pick up my meals?
Pickups are on Mondays between 10 AM – 4 PM at our kitchen location. You’ll select your preferred pickup time at checkout. Note: We currently do not offer delivery.

Are your meals fresh or frozen?
All meals are prepared fresh weekly, never frozen. Store in the refrigerator and consume within 4–5 days for the best taste and nutrition.

Do you offer refunds or replacements?
Yes! Contact us within 24 hours of pickup if there’s an issue with your order. We’ll resolve it promptly with a replacement or a credit toward your next order.